November 29th, 2006 | |
Tags: gripes
On the weekend I went out shopping for two things, our first BBQ and a new mobile phone. E. got me a voucher for Barbeques Galore so that was where I was going to purchase our new cancer-maker from. The nearest store was near Southland so I figured I might as well get my new phone from the Crazy Johns near there too. The adventures begin …
Barbeques Galore
The story begins when a salewoman approached me and began her sales pitch. She rabbited on about a bbq I just happened to be walking past at the time. I finally got to talk and began to describe what I was actually after. We looked at a few models and I made my selection.
“So, what price can you do for me on that?”
“Ahhh, no discount I’m sorry.”
“Why don’t you check with your manager?”
“Nup, still no discount.”
“How about this, I’ll pay you the full price now and even purchase the wok burner attachment?”
“Nup, still nothing I can do for you.”
“That’s a shame. Can’t you even throw in something small like a cover to seal the deal?”
“Nup, sorry, can’t do.”
This actually went on for a few minutes. Disappointed at my lack of success, I handed over my gift voucher.
“Ahhh, this is over a year old. I’m not sure that we can accept it.”
“It doesn’t have an expiry date. You have to accept it.”
“I’ll need to check with my manager.”
“You do that.”
“OK. Should be alright to use.”
“Thought so.”
I was getting quite agitated now. Channeling Veruca Salt I wanted this BBQ now. The saleswoman went to check the stock. It seemed that only half of the BBQ was there. They were out of stock for the pedestal section. How they could stock half a BBQ is beyond me. So, what were my options?
- Wait two weeks for one to maybe arrive, then drive in to pick it up
- Drive to Richmond to pick one up myself
Neither option appealed to me. They couldn’t even transport it from their Richmond store. Apparently it costs too much! I expressed how disappointed I was with the experience. Finally I felt like I had some traction. “What can we do to help?” she asked. “How about you throw in a cover?” “Nup, can’t do that, sorry.” Bastards!
So, I picked up my half a BBQ, drove to Richmond and picked up the rest.
Crazy Johns
I usually avoid shopping at the “crazy” places but I thought I’d try my luck this time. Nothing could be worse than buying a BBQ from Barbeques Galore.
The sales guy here was pretty good. He actually asked me questions about what I wanted and how I wanted to use the phone. We selected the i-mate JasJam and sat down to go through the paperwork.
They had to give me a new SIM card for the new phone and it seems that their computers weren’t working properly today. The guy said he’d put through the paperwork in the evening and I could drop by during the week to sign it and pick up my paperwork. Defeated once again, I began to drive home to Mornington.
Having nearly reached home, I realised my mobile wasn’t working. I couldn’t get any network service. I did the only thing I could do, drive back to Crazy Johns and blast them for cancelling my SIM.
As soon as I walked in the door, the guy apologised. He had tried to put it through again and didn’t realise it went “all the way through” transferring my account to the new SIM card. I was pretty pissed off with having to drive over 50km for this mistake.
I signed the contract, got my new phone and asked for a deal.
“I’m pretty upset that I had to drive so far because of this mistake.”
“Yeah, I’m really sorry about that.”
“So how about this, you give me a good deal on a micro-SD card for my phone.”
“No problems. We don’t have them in stock at the moment though.”
“That’s cool, just post one to me when you do.”
Feeling good about this, I drove off back home again. After 5 minutes, I got a phone call from Crazy Johns. He accidentally gave me both copies of the contract and wanted me to drop one back to him. Damn it!
I turned around, pulled up out front of the store and he rushed out to grab their copy of the paperwork.
“Look, I’m really sorry about this.”
“That’s ok. It just means an even cheaper memory card for me!”
They’re now organising their Mornington store to get a memory card ready for me, which they are actually provided free of charge. Awesome!
What a difference
What a difference compromise makes. I will never ever recommend or purchase anything from Barbeques Galore again. I will always recommend Crazy Johns as my preferred phone supplier.